+31 (0)850 655 776 info@telescopicmast.com
FREQUENTLY ASKED QUESTIONS
You can find answers to the most frequently asked questions below. Contact us if you want to know more about our Telescopic Masts or would like to receive information on a specific solution.
ARE THE MASTS EASY TO ASSEMBLE?

Yes, all of our Telescopic Masts are easy to assemble by a person with a technical background and they come supplied with detailed mounting manuals and instructions..

FOR WHICH PURPOSES CAN I USE THE TELESCOPIC MAST?
Our Telescopic Masts serve multiple purposes, they are often used for mounting (LED) lighting, CCTV or dome cameras to illuminate an area and to improve the security of sites.
HOW DO I TRANSPORT A TELESCOPIC MAST OR MOBILE SECURITY BOX?
All our Telescopic Masts are easy to transport inside a van with the use of a (small) trailer. Also check our specially designed TMSB1300 Trailer for the Mobile Security Box.
HOW DO I LOAD A TELESCOPIC MAST OR MOBILE SECURITY BOX ON TO A TRAILER OR VAN?
Depending on the selected model, the masts come with specific spoon slots or lifting eyes for easy loading with a fork truck or a crane. Also check our specially designed TMSB1300 Trailer for the Mobile Security Box.
ARE THE TELESCOPIC MASTS CE CERTIFIED?

The Mobile Security Box MSB6-Basic and MSB6-Premium are fully CE certified. The MSB6-Electric is due to be awarded in spring 2019. The Telescopic Masts series TM6, TM12 and TM5-11 do not require CE certification.

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WHAT IS THE AVERAGE DELIVERY TIME?
Generally speaking, we have stock in our Telescopic Mast warehouse in The Netherlands, so we can take care for a fast delivery in Europe.

For continents, other than Europe, we have a delivery time of eight to ten weeks.

DO YOU HOLD SPARE PARTS IN STOCK?
Yes, we can deliver spares through our distributors.
CAN YOU DELIVER TELESCOPIC MASTS AND MOBILE SECURITY BOXES TO MY COUNTRY?
Yes, we have a global network and the experience to safely deliver our masts to any preferred location in the world.
HOW IS THE MAST PACKED?
Telescopicmast are packed in a cardboard sleeve to prevent damage during transport.

The Mobile Security Box includes additional spoon slots for easier transportation.

CAN THE TELESCOPIC MAST BE MODIFIED?
Yes, although we focus on standardising our products to maintain a competitive pricing point, we are happy to discuss requests for modifications to suit your needs.

Location

Telescopic Mast, a Febone BV company
Graaf van Solmsweg 46
5222 BP ‘s-Hertogenbosch
The Netherlands

Chamber of Commerce

KvK 68894163

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